With a Customer Portal, Mendato customers increase their closing rate by up to 30%.
To do this, you need to actively promote the Customer Portal (even if it is not yet available in your account).
It makes a gigantic difference. Why?
Prospects don't know you,
internal company processes are not something you talk about,
no one can look inside your head or watch over your shoulder.
However, if you mention that you work with specialized software like Mendato and can offer time tracking including location capture, digital documentation, and a Customer Portal with a ticket system - a prospect doesn't have to trust you blindly, but instead receives a 'second key to your company' from you. The customer becomes an active part of the cleaning process and can give active feedback - without pestering your company by phone or email.
Which one would you choose:
a company that works only with pen & paper?
OR
a digital building cleaning company with modern complaint management (Customer Portal + ticket system)?
You can build the following into your sales process:
On your website: describe the Customer Portal
In estimates: promote the Customer Portal
In acquisition calls: mention the software and the Customer Portal
During the object viewing: show the Customer Portal live on the tablet
Build the following phrases into your customer acquisition:
We work with specialized software for building cleaning. We have time tracking with GPS location.
Our documentation is digital, with comments, photos, and digital work slips.
On top of that, you don't have to call us or write an email when there is a problem. You can simply open a ticket for complaints or additional orders via your Customer Portal.
You can see whether a ticket is open, planned, or completed.
You want to know when the next operation takes place? No problem at all with our Customer Portal. There you can view all past and future operations: When is the next appointment, at what time does it take place, which cleaner will enter the object, and how long was the cleaner actually in the object.
If you win customers for the Customer Portal, you can adjust your subscription yourself via Manage Subscription and start using the Customer Portal right away.