With digital complaint management from Mendato, your customers can submit complaints directly via a customer portal – and you process them centrally through a ticket system in Mendato.
How It Works
Complaint management consists of two components:
Customer Portal: Your customers get access to their own portal where they can submit complaints with a description and photos.
Ticket System: Every complaint is automatically created as a ticket in Mendato, where it can be processed, assigned, and tracked.
Customer Portal: How Customers Submit Complaints
In the following video, you can see how the Customer Portal works from your customers' perspective:
Ticket System: Processing Complaints in Mendato
Once a ticket has been created, it arrives directly in Mendato. Your customer can follow the status live – whether the ticket is open, planned, or completed.
Benefits of Digital Complaint Management
No complaint gets lost: Everything is captured and documented centrally.
Transparency for customers: Your customers can see the current processing status at any time.
Faster processing: Tickets can be assigned and prioritized directly.
Professional impression: A dedicated customer portal strengthens your customers' trust.
Further reading: Use the Customer Portal to Increase Your Closing Rate