Reset Password in Mendato Operations
A password in Mendato Operations cannot be changed or reset directly. If an employee has forgotten their password, the user must be deleted and created again.
Quick overview:
Delete the user in Master Data > Employees > Users.
Create a new user with the same phone number or email.
Set a custom password & share it with the employee.
1. Delete the User in Mendato
Where? → Mendato > Master Data > Employees > Manage Users
Go to Master Data > Employees.
Find the affected employee and open their profile.
Under User, click the trash can to delete the user.
Confirm the deletion of the user account.
Note: The employee remains in the system as an employee, but access to Mendato Operations is removed and recreated.
2. Recreate the User & Set a Password
Where? → Mendato > Master Data > Employees > Add User
Open the employee in Master Data > Employees again.
Click "Add User".
Enter the same phone number or email.
Choose a custom password and write it down for the employee.
Save – the user is now recreated and can log in to Mendato Operations again.
Note: The employee can now log in to the Mendato Operations app with their phone number + the new password.