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Send Reminders from the Invoice View

Create, send, download, or mark reminders as sent directly from the invoice view — including the sending history.

Written by Philipp Geimer

In the invoice view, you can create, download, or email reminders directly from Mendato. For each reminder, you select the appropriate reminder level (Payment Reminder, 1st Reminder, Final Reminder). Sending is documented in the Emails tab.


Structure of the Invoice View

The invoice view is divided into four info boxes:

Invoice view with the four info boxes Details, Reminders, Items, and Texts

  1. Details: Customer, contact person, invoice date, service period, due date, e-invoice, creator

  2. Reminders: All created reminders with reminder level, subject, date, due date, and status

  3. Items: Quantities, prices, VAT, and total amount

  4. Texts: Introductory and closing texts for the invoice

The open amount is displayed at the top right. The Actions menu provides all options such as PDF download, cancellation, etc.


Create and Send a Reminder

  1. Open the affected invoice via Accounting > Invoices.

  2. In the Reminders info box, click Add to create a new reminder.

  3. Select the appropriate Reminder Level: Payment Reminder, 1st Reminder, or Final Reminder.

  4. Click the three dots next to the reminder and choose an action:

    • Send via Email – sends the reminder directly from Mendato

    • Download – saves the reminder as a PDF

    • Mark as Sent – documents the sending if the reminder was sent outside of Mendato

'Reminders' section in the invoice with the actions 'Send', 'Download' and 'Mark as Sent'


Tabs in the Invoice View

The invoice is divided into three tabs:

Invoice view with the tabs 'Invoice', 'Emails' and 'Comments', open amount and reminder overview

  • Invoice – the default view with the four info boxes

  • Emails – an overview of all content sent for the invoice: sent invoices, payment reminders, and reminders

  • Comments – internal notes to document unusual processes or additional information

Invoice view with the 'Emails' tab open and a list of the sent invoice and reminder

Invoice view with the tabs Invoice, Emails and Comments and the comments section open


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