Sometimes credit notes need to be corrected. Before a credit note can be adjusted, it must first be cancelled. After the cancellation, a pending credit note item is created again, which can be edited and converted into a new credit note.
Cancel Credit Note — Step by Step
Open the credit note: Go to Accounting > Credit Notes and open the credit note you want to cancel.
Start the cancellation: Open the context menu (three dots) in the top right and select "Cancel Credit Note".
Automatic cancellation credit note (GS-ST): After the cancellation, a cancellation credit note with a negative amount is created automatically. The original credit note remains marked as cancelled.
Send the cancellation credit note: The GS-ST should be sent to the subcontractor so that they receive official confirmation of the cancellation.
Pending credit note item is created again: After the cancellation, a pending credit note item for the cancelled services is created again. If needed, it can be edited and then converted into a new credit note.
Important Notes
Only a cancellation credit note is correct from an accounting perspective.
A credit note must not simply be deleted, as this would create gaps in your accounting.
The GS-ST offsets the original credit note so that no incorrect amounts remain in your accounting.
After the cancellation, the billing can be corrected and a new credit note can be created.